Refund policy

  • Return & Refund Policy

    At Alnoors Collection, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

    14-Day Free Returns

    We offer free returns within 14 days of receiving your order.

    To be eligible for a return:

    • The item must be unused and in its original condition
    • All original tags and packaging must be included
    • Proof of purchase or order confirmation is required

    Non-Returnable Items

    The following items cannot be returned or refunded:

    • Personalized or custom-made products
    • Gift cards
    • Items that have been used, washed, or damaged by the customer

    Return Process

    To request a return, please contact us at:

    Please include:

    • Your order number
    • Reason for return
    • Photos (if the item is damaged or incorrect)

    Once your return request is approved, we will provide return instructions.

    Refunds

    After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.

    Approved refunds will be processed within 5–10 business days to the original payment method. For Cash on Delivery (COD) orders, refunds may be issued through bank transfer, Easypaisa, or JazzCash.

    Exchanges

    If you receive a damaged, defective, or incorrect item, we will arrange a replacement at no additional cost.

    Late or Missing Refunds

    If you have not received your refund after the processing period:

    • Check your bank account again
    • Contact your payment provider or bank
    • Contact us for assistance

    Changes to This Policy

    Alnoors Collection reserves the right to update or modify this Return & Refund Policy at any time.

    Contact Information

    For all return or refund inquiries:

    Effective Date

    This policy is effective as of May 13, 2026.